Privacy Policy
for Digixsystems
What information do we collect?
When you interact with Digixsystems, we may collect personal information such as your name, business name, postal address, email address(es), telephone number(s), job title, and any details you choose to share with us when requesting a quote, consultation, or service. We may also collect technical data such as your IP address, browser type, device information, pages visited, and other analytics data when you use our website.
How do we collect information?
We may collect information about you whenever you interact with Digixsystems. This includes when you submit a contact form, request a consultation, subscribe to our newsletter, engage our services, communicate with our team by email or phone, or use our website. We also collect information automatically through cookies and similar technologies to understand how visitors use our site and to improve our services. In some cases, we may receive information about you from third-party partners or referrers, but only where you have given them permission to share your information with us.
Confidentiality
Digixsystems treats all personal information you provide as confidential and uses it only for the purposes for which it was collected, such as responding to enquiries, delivering services, processing contracts, and improving our offerings. We will never sell your information to third parties. Where we work with trusted service providers (for example, hosting, analytics, payment processing, or CRM platforms), we ensure that they handle your data in accordance with applicable data protection laws. Digixsystems is not responsible for the privacy practices of websites that are not owned or operated by us, including any third-party sites linked from our website.
Making a complaint
If you have any concerns about how Digixsystems handles your personal information, or if you are not satisfied with a response you have received from us, please contact us at info@digixsystems.com with the details of your concern. We will review your complaint, investigate whether the correct procedures have been followed, and respond to you as appropriate. We aim to complete our investigation within 15 working days of receiving your complaint; however, in some cases it may take longer, in which case we will keep you informed. If you remain unsatisfied with our response, you may contact us again to escalate the matter.